Withdrawal and Replacement
Right of withdrawal
You can return any item purchased and obtain a refund of all payments incurred.
To exercise the right of withdrawal, you shall inform Vibram S.p.A. of your decision to withdraw from the contract, by unequivocal statement, within fourteen days from the day on which you acquire physical possession of the items, by using the addresses and contacts listed below.
Not later than fourteen days from the day on which you have communicated your decision to withdraw from the contract, you shall return the items.
Return delivery costs shall be borne by you.
The right of withdrawal is excluded if the returned item is
- damaged
- used or tampered with
- returned uncompleted or without the original packaging and/or of any element
Exercise the right of withdrawal
In case you want to avail yourself of the withdrawal right after a purchase on Vibram website, you will need to follow the following procedure.
Within fourteen days upon receipt of the items, you shall inform Vibram S.p.A. of your decision at:
+39 0331 999 894 (from 9.00 A.M to 5.00 P.M.)
Not later than the subsequent fourteen days the items shall be returned in their complete and original packaging at the following address:
VIBRAM SPA.
Attention Claims and Returns Dept.
c/o Multilogistics
Via Martiri della Liberta’ 6/10
20060 Liscate (Mi)
Italy
Vibram shall reimburse all payments received from you, without undue delay and using the same means of payments as you used for the initial transaction.
The amount paid for the items that are returned due to damage or defect, will be refunded in full, including the direct cost of returning the items, using the same means of payments as you used for the initial transaction.
Replacement
For any lack of conformity of the items with Vibram website or/and the contract of sale, you are entitled to have the items brought into conformity by replacement by sending a notice, describing the defect, to the addresses indicated below.
If you have purchased an item on Vibram web site and you wish to replace it for lack of conformity, you shall inform Vibram of your decision at:
+39 0331 999 894 (from 9.00 A.M. to 5.00 P.M.)
Vibram shall evaluate your request and communicate by e-mail, without undue delay, if you are entitled to the replacement, sending at the same time the Replacement form.
Return delivery costs shall be borne by you.
The Replacement form duly completed shall be shipped, with the non-compliant item, at the following address:
VIBRAM SPA.
Attention Claims and Returns Dept.
c/o Multilogistics
Via Martiri della Liberta’ 6/10
20060 Liscate (Mi)
Italy
Vibram shall replace the item, without undue delay, if returned in the original packaging, complete with accessories such as brochures, bag or any other elements present in the same.
Without prejudice of all other rights recognized by applicable law.